Guarantee and Programs

You may approximately expect a 90% plus kill/control ratio with general spider and insect control services. If you are dissatisfied with the results you may exercise your guarantee within the guarantee period to retreat your home/structure at no additional charge.

General pest control service comes with a 30 day guarantee on an initial service. An initial service is defined as the first service for a new customer or a past customer that has missed a full active season. Spring, summer, and fall are considered active seasons while the winter is considered inactive. The spring season is Mar. 1st through the end of May, the summer season is Jun 1st through the end of Aug., the fall season is Sept. 1st through the end of Nov., and the winter season is Dec. 1st through the last day of Feb. The service and guarantee covers the inside of the home and the immediate exterior of the structure. The guarantee is not applicable to landscape issues or areas, it is applicable to the structure only.

Once you have paid for your second seasonal service (meaning that you have received it consecutively to your initial service), your extended warranty activates. Clients that are interested in maintaining a pest free environment are encouraged to take service spring, summer, and fall. We do not contact our general pest control clients in the winter season and encourage clients to call us if they develop a problem during this time.

Because no contracts are involved we are very strict to observe the time frames of our guarantees. We will always honor our guarantees if they are in the time frame with no questions asked. The only questions we may ask will be related to resolving the problem. If the 30 day guarantee has passed, by even one day, the consecutive seasonal service charge will apply.

This schedule/guarantee program is not applicable to customers that are setup on weekly, monthly, bi-monthly, or quarterly treatment/pricing plans. This program/guarantee is also not applicable to specialized pest problems such as bed bugs, flies (all species), german cockroaches, mosquitoes, rats, and termites.

Pests covered under general spider and insect control service:
Spiders: All species
Ants: All species.
Box Elder Bugs
Carpet Beetles & Carpet Beetle Larva
Clover Mites
Mice (only if bait stations have been purchased) – Indoor tamper resistant bait stations are $4.00 each and exterior tamper resistant stations are $19.00. On average, homes up to 3k square foot, to provide good coverage may require 10 to 12 indoor units and 2 exterior units. There is no control over where mice die with a baiting solution. We make no claims or guarantees about retrieving carcasses from walls or masking odors if they occur. It may take up to 2 weeks for a mouse to decompose.
Oriental Cockroaches

Specialized issues such as bed bugs, flies, german cockroaches, mosquitoes, and termites are not covered under spider and general insect control.

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3 Responses to “Guarantee and Programs”

  1. Chi March 20, 2014 at 9:30 pm #

    Carl Wilson and his team are true professionals!! I am in the process of selling my home and moved to Japan before the closing of the house. Carl came out two days before we moved and completed the termite inspection. 2 weeks later the buyers wanted the shed in the back inspected for termites as well. My realtor contacted them and he went out and inspected the shed, updated the report and sent it. Again, I’m in Japan and he took care of it with no problem. Customer service is top notch! You will not regret using this company. Thank you, Carl!!

  2. Abby wagstaff October 4, 2014 at 5:21 pm #

    How do we get rid of fireflies? We have been inundated with them during the day.

  3. Carl December 14, 2014 at 4:10 pm #


    We do not deal with fireflies in Northern Utah…my apologies.

    Carl Wilson

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